Discover Zain Calls (CCaaS) —your complete solution for seamless customer communications. Our cloud-based center integrates effortlessly with key channels like Voice, WhatsApp, and Facebook Messenger, enhancing your ability to engage customers efficiently.
Engage with HD voice, video, and real-time collaboration tools.
Scale effortlessly from 5 to 10,000+ extensions with options like video conferencing and softphones.
Connect across multiple channels like Voice, WhatsApp, and Facebook Messenger.
Enhance call routing with advanced IVR, queue callbacks, and Microsoft Teams integration.
Leverage real-time monitoring and detailed reports to continuously improve customer interactions.
Anticipate customer needs with AI-driven insights, enabling you to reach out with solutions before issues arise, improving customer loyalty and satisfaction.
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Security
Secure data centers, strong network protection, and compliance with industry standards.
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Round-the-Clock Support
24/7 expert help whenever you need it.
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Instant Reach
Effortlessly connect across platforms.
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Seamless Efficiency
Faster calls, zero queues.
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Private Connections
Experience secure and instant connections with our Number Masking feature, keeping your number private.
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Strategic Actions
Leverage data-driven insights for smarter decisions.
Where is Zain's CCaaS hosted?
Zain’s CCaaS is hosted 100% in Saudi Arabia in full compliance with KSA regulations, utilizing Zain’s Class C certified cloud.
What is the pricing model for Zain's CCaaS service?
The pricing follows a monthly per-user model, with flexible add-ons available to customize your package according to your needs.
What packages does Zain Calls (CCaaS) offer?
Select from three customized packages—Standard, Pro, and Advanced Plus —designed to grow with your business needs. Further enhance your solution with optional add-ons like screen capture, advanced call recording, and call accounting & control.
Is Zain Calls (CCaaS) suited for small and medium-sized businesses?
Yes, Zain Calls is ideal for businesses of all sizes. Its scalable packages and customizable add-ons make it a perfect fit for the dynamic needs and budgets of small to medium-sized businesses.